Information We Collect
Personal information is collected from individuals and entities that use our Site and App to enable them to use our services. This includes your name, address, phone number and, if payment is required for the services, we may also collect payment information, including your credit card or bank account numbers. The services we provide for you may also involve obtaining or hosting through the Site and/or Apps other confidential information about your matters and/or litigation, including information about:
- Your clients or customers
- Adverse parties
- Other third parties involved or related to the matters or litigation
This information may also be about your and their employees, employers, agents, and others related to the matters or litigation.
Certain personal information we collect may be considered sensitive or have additional legal protections, which could include, for example, financial information or documents such as exhibits containing personal health information.
By submitting a telephone number to O’Brien and Levine Court Reporting Solutions you agree that a representative of O’Brien and Levine Court Reporting Solutions can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging). Your consent is not an obligation to receive any of our services.
How We Collect Information
How We Use Information
We use information to provide our services and related activities, including for the following purposes:
- provide our court reporting services, video services, records management, and support services
- obtain payment for our services
- manage your account
- communicate with you
- contact you regarding the services we provide
- maintain our relationship with you
- compliance with laws, regulations and court orders
- other uses as permitted or required by law
A “cookie” is a piece of text which asks permission to be placed on your computer’s hard drive. Once you agree, this cookie file is stored on the hard drive of your computer. They help us and our affiliates to improve our Site. They ensure that the content from our Site is presented in the most effective manner for you and your computer.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Site.
We do not track our users across time or across websites.
We do not use flash cookies on our Site. Flash cookies are small pieces of information stored and accessed by Adobe Flash.
Disclosure of Information
We are provided personal information when we provide our services. This information is made available to the parties with permission to access the information through our system for that particular case or matter (for example, to provide access to the deposition transcript to the attorneys of record who have requested a copy). Otherwise, access to the information, including your personal information collected through our Site and/or App, is restricted to our authorized employees and agents, including those providing technical services to our company. We may also release your contact information to companies that perform surveys to obtain your opinions and feedback for us, and to provide you with information about our services. We may release personal information, including information that identifies you and other information if required to by law or legal process and as our attorneys advise. We may also disclose personal information to protect our rights or property, or in connection with a sale or transfer of our business (provided the other party agrees to keep your information confidential).
HIPAA and Protected Health Information
In performing our services, we may be required to receive, maintain, transmit, or create protected health information (PHI), as that term is defined under the Health Insurance Portability and Accountability Act, as amended, and implementing regulations (“HIPAA”). For example, we may provide a transcript that contains PHI. Our workforce that handles PHI is HIPAA trained and we are committed to taking all reasonable precautions in maintaining the privacy and security of PHI, including electronic PHI.
Security and Accuracy of Information
We use reasonable security measures that are designed to help secure and maintain the accuracy of the information. However, it is possible that the information could be obtained or altered by unauthorized individuals or entities, despite the measures we employ. In providing us with information, including any personally identifiable information or sensitive information, you understand and assume the risks attendant to use of our systems and the internet, including the acts of unauthorized individuals or entities, and transmission of such information is therefore entirely at your own risk.
Third Party Website and Interaction
By accessing other third party websites through our Site or App, you are consenting to the terms and privacy policies of those websites. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Users Only of Legal Age of Majority
Our Site and App are designed and intended for those who have reached the age of majority (18 years of age). By using our Site or App, you affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age.
No one under age 13 is authorized to submit or post any information, including personally identifying information, on our Site or App. Under no circumstances may anyone under age 13 use our Site or App. Parents or legal guardians of children under 13 cannot agree to these Terms on their behalf.
All disputes relating to this policy shall be arbitrated using the Commercial Rules of the American Arbitration Association (“AAA”), with the hearing to be held in Boston, Massachusetts before a single arbitrator. This includes any disputes regarding the scope of this agreement to arbitrate. The decision of the arbitrator shall be final and binding on you and us. The Federal Arbitration Act shall govern any issue regarding whether disputes are subject to arbitration, and the scope, interpretation, applicability or enforceability of this agreement to arbitrate. This includes claims relating to whether this agreement to arbitrate is enforceable or invalid. You agree that discovery in the arbitration shall be limited to that which is necessary, in the arbitrator’s sole discretion. Each party will pay its own attorneys’ fees, arbitration costs and expenses. If you are not able to pay the fees of the AAA, you will notify us and we may, at our discretion, pay them. The arbitration shall be kept confidential by the parties, including the award. Any claim relating to this policy must be brought within one (1) year following the date the claim arose
Contact Information and Complaints
O’Brien and Levine Court Reporting Solutions
68 Commercial Wharf
Boston, MA 02110
Effective Date: December 1, 2016